Learning & Development Manager – Luxury Hotel Group
Central London | Salary: Up to £55,000 + Excellent Benefits
A prestigious luxury hotel group in the heart of London is seeking an exceptional Learning & Development Manager to join its dynamic Human Resources team.
Renowned for redefining contemporary luxury, our hotels combine striking design, intuitive service, and unforgettable guest experiences.
About the Role
As Learning & Development Manager, you'll play a pivotal role in shaping the learning culture across multiple luxury properties. You'll design and deliver engaging training programmes that drive service excellence, develop leadership capabilities, and foster a culture of continuous
improvement.
Key Responsibilities
* Deliver impactful learning initiatives across all departments and hotel locations
* Design creative and interactive training sessions that support operational excellence
* Collaborate with department heads to deliver bespoke training aligned with business needs
* Support service innovation and quality improvement through targeted learning strategies
* Act as a champion for personal development, inspiring a culture of growth and learning
What We're Looking For
* Previous experience in a similar role within a luxury or 5-star hospitality environment
* Outstanding presentation and communication skills
* A passion for developing people and delivering memorable service experiences
* A proactive, approachable and collaborative style
* Ability to balance strategic thinking with hands-on delivery