Contact Centre Team Lead Bristol Negotiable Posted April 9, 2024 Job Title: Contact Centre Team Lead Salary: £30,000 - £40,000 (Typically around £35,000) Location: Bristol, United Kingdom Hours: Monday - Friday, 35 hours per week, 5:00 PM - 1:00 AM (UK time) Job Responsibilities: Lead a team of highly motivated customer service professionals, focusing on developing and empowering them to deliver world-class customer service. Support multiple regions and represent the Centre of Excellence. Play an integral role in enhancing customer service offering across all communication channels. Manage team's contribution towards operational and service delivery goals, ensuring excellent customer service and compliance with regulatory requirements. Actively manage, coach, and provide development plans for team members, resolving performance issues promptly. Assist in handling escalations and identifying trends for improvement. No weekend work required. Experience: Strong leadership experience in managing a multi-skilled high-volume Customer Service Team. Understanding of Operations/Contact Centre environment. Efficient in prioritising workloads with attention to detail. Ability to identify trends and drive change, with excellent verbal and written communication skills. Rewards: Flexible work arrangements. Health and wellbeing rewards tailored to support you and your family. Company share purchase scheme. Recognition awards and team events. Welcoming and close-knit community with opportunities for growth. Contact: 1-stage interview via MS Teams. Additional Information: Hybrid model: 2 days onsite per week. Team size: Approximately 15 people. The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.