Job Title: Customer Service Advisor Location: Newry Salary: £28,000 per annum Hours: 40 hours per week | Flexible start time | 9am-5pm as standard Time Off: Every second Friday off from April to October About the Role This is not your typical call centre role. We're looking for someone who thrives on solving problems, enjoys making customers genuinely happy, and brings energy and positivity to their day-to-day work. You'll be part of a close-knit, customer-focused team that believes in doing things differently - delivering support that feels personal, proactive, and unforgettable. What You'll Be Doing Supporting customers: Responding to queries by phone, email, and live chat - helping with orders, returns, exchanges, and everything in between Solving problems: Taking ownership of issues and making sure customers walk away feeling confident and cared for Collaborating across teams: Working closely with Logistics, Dispatch, Ops, and Sales to ensure smooth processes and quick resolutions Handling the details: Processing refunds and exchanges accurately, following up on open issues, and keeping everything well-documented Adding to the culture: Bringing energy and positivity to the team - because great customer service is a team effort What You'll Bring 1 years' experience in customer service or a similar customer-facing role A genuine passion for helping others and providing top-tier support Calm, confident communication - even when things get a little hectic Strong organisational skills and confidence using computer systems A proactive attitude and a team player mentality What's On Offer A supportive and people-first working culture Flexible start times to suit your schedule Every second Friday off from April through October - long weekends, anyone? Enhanced maternity pay Huge staff discounts on great products On-site electric vehicle charging A dynamic, fast-growing business where your work really matters Sound Like You? If you're passionate about customer service and ready to make an impact in a fast-paced environment, we'd love to hear from you. Apply now and take the next step in your career. For more information, please reach out to Phil Doherty @ VANRATH for a confidential chat. INDPD Skills: support customer service account handling customer service Benefits: Individual Company Bonus