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PSI Air Compressors & Blowers, part of the Ingersoll Rand group of companies, is a long standing, high quality, compressed air industry leader. Our core business is Sales, Installation & Maintenance of Air Compressors, Compressed Air Equipment and Systems for the Compair, Hydrovane & Champion brands.
Focused primarily in and around the South East but sometimes travelling to other parts of the country, our longstanding customers vary from workshops and garages to industrial and food production sites, utilities, and many other industrial and business segments.
Job Summary
As Service & Stores Coordinator you will be responsible for field service technician and parts resource scheduling and deployment activity as well as the associated end-to-end administration requirements.
Responsibilities
* Coordinate the efficient work planning, despatch and coordination of service engineers with the goal of maximising utilisation and billable hours
* Own the parts ordering & delivery processes for planned and emergency service visits whilst minimising local inventory holdings
* Ensure service and contract administration activities are performed as required
* Liaise with external suppliers to ensure that the bought in parts and services are secured in a cost effective and timely manner
* Open service activities, actively monitor Work in Progress, and process through to final invoicing or appropriate closing stage in a timely manner
* Work closely with Services Manager to ensure that customer satisfaction is maintained and that any problematic issues are escalated and addressed in an effective and timely way
* Preparing parts for despatch to customers or allocating parts for engineers
* Managing and organising courier collections of orders
* Ensuring stock levels are accurate at all times
Basic Qualifications
* Proficient in Microsoft Office applications required, Simpro knowledge advantageous
* Experience in a field service /coordination and inventory control role preferred
* Counter Balance FLT Licence preferred
Travel & Work Arrangements/Requirements
* Site based in Crawley
* Excellent communication and customer relationship building skills are critical
* Flexibility, initiative, willingness to drive change in process and systems essential
* Must possess good written and numeric skills
* SAP preferred but not essential
What we Offer
* 25 days Holiday + 8 Bank Holidays
* Holiday Purchase Scheme – additional 5 days annual leave
* 5% Employee and 7% Employer Pension Contribution
* Westfield Health Cashback Plan
* Death in Service Benefit of 4x salary
* Electric Car Scheme (After probation period)
* Employee Ownership Program - 10% of salary in equity shares, after 1 year of employment
* Costco Gold Company member, with access for employees to join
* Employee Assistance Program
* Enhanced Maternity and Paternity Policies
* LinkedIn Learning – full free access
* O2 Reach
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Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.
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