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Professional support unit case manager

Cardiff
Health Education and Improvement Wales
Case manager
£30,000 - £60,000 a year
Posted: 2 October
Offer description

* The post holder will provide specialist 1:1 support to doctors and dentists in training on sensitive and complex issues to enable professional progression.
* The role promotes wellbeing, improves training outcomes, and supports trainees to achieve their full potential.
* It also includes delivering workshops, contributing to faculty development, and supporting PSU and HEIW strategy through data-driven interventions.
* The post holder will work within the Professional Support Unit (PSU) of the HEIW team, carrying out specialist work to support doctors and dentists in training. This includes providing 1:1, bespoke support, guidance, and advice on a range of sensitive, contentious, and complex situations – for example, health difficulties, bereavement, clinical incidents, and GMC referrals – to enable professional progression and development.
* The role operates within specific professional guidelines and internal policies to promote wellbeing, improve progression through training, maximise attainment in examinations, minimise attrition, and support trainees in reaching their full potential to optimise their training experience.
* In addition to individual support, the post holder will contribute to service user and faculty development through the design and delivery of workshops and presentations. They may also lead on elements of PSU and HEIW strategy, analysing data to identify patterns (e.g., Training Programme Director and Foundation Programme Director development, differential attainment programmes) and implementing targeted interventions. The role requires an experienced individual with the ability to unpick complex situations, identify the problems behind the problems, and deliver meaningful change for service users.

Health Education and Improvement Wales (HEIW) is the strategic workforce body for NHS Wales with statutory functions that include education and training, workforce planning, workforce development and transformation, leadership and succession planning, and careers. Our purpose is to develop a workforce that delivers excellent care to patients/service users and excellent population health. We are a Special Health Authority working closely with our partners; Social Care Wales, education providers, professional and regulatory bodies and Welsh Government.

HEIW's is committed to developing an internal culture of choice. Our Values reflect our thoughts, feelings and beliefs in how we will, and will not, behave and treat others:

* Respect for All in every contact we have with others,
* Ideas that Improve: Harnessing creativity and continuously innovating, evaluating and improving,
* Together as a Team: Working with colleagues across NHS Wales and with partner organisations.

HEIW received the HPMA Award for Employee Engagement in 2019.

What you can expect:

* a corporate induction and 90 day Welcome itinerary,
* compassionate leadership,
* a meaningful values based performance appraisal process,
* the opportunity to impact upon health and social care services and the lives and wellbeing of the people of Wales.

Many of our colleagues and stakeholders have commented on the buzz and atmosphere we create by working together as "One HEIW Team". Do you want to join that team?

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac.

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