The job in a nutshell
This role will support the Basingstoke Shop Manager and the wider team and other internal colleagues in providing excellent customer service to the shop’s broad customer base.
The shop is open 5 days a week – Tuesday to Saturday, with an annual turnover of over £2m, it provides the local area and beyond with a unique retail opportunity to search out hidden gems from our current range of wines and spirits and our wide selection of genuine bin-end wines. The key to success in the role is working as a team to engage with customers and promote a friendly, welcoming atmosphere within the shop.
Who you will work with
Internal: Supply Chain & Logistics, London Shop team, Customer Service, Marketing
External: Private customers, Producers
What you will do
1. Actively engaging with our customers to advise on and sell our product range.
2. Ensuring the highest standards for quality and customer service are consistently maintained.
3. Handling transactions and processing payment.
4. Optimising the shop floor retail space and ensuring the look and feel of the shop is maintained properly.
5. Managing stock levels, stock control and the range of products to maintain high levels of availability.
6. Work to help the shop achieve monthly and annual sales and other KPI targets.
What you will bring to the role
7. Previous experience of retail (desirable)
8. Outstanding customer service ethos
9. A positive attitude and desire to learn
10. Proactive approach
11. Enjoy working within and contributing to a team but ability to work independently when required
Your Skills, Knowledge and Experience
12. Highly motivated with a natural ability to sell
13. Confidence and ability to impart that knowledge to others
14. Keen interest in wine/spirits and personal drive to further develop knowledge
15. Excellent communication skills (English language, written & spoken)
16. The ability to build positive working relationships and develop trust and respect both internally and externally
17. Previous experience of retail (desirable)
18. Merchandising and understanding of how to maintain store standards (desirable)
Qualifications
19. WSET Level 2 and/or other wine and spirits qualifications is desirable
We support our colleagues with a wide range of benefits:you will start with 24 days' holiday, and 3 additional days over the Christmas period and 1 Personal Day, Private Medical cover & Health plan, Life Insurance, Pension, Employee Assistance Programme (EAP), generous Employee discount (up to 40% off products), and many more.