Our client, a freight forwarder is looking for a Freight Forwarding Operator to join their office in Feltham.
* Completion of end-to-end forwarding activities as the individual role requires.
* Follow strict and time sensitive SOP’s/KPI’s to ensure compliance.
* Work closely with internal and external customers.
* Focus on customer service.
* Use of Cargo Wise /MS office as requested.
* Ensure invoicing, job costing, milestone are updated within the required timeframe.
* Month end department compliance
* Customs Entries
* Cost control
* Assist team colleagues where required.
* Ensure all reports including internal and customer specific are completed within the deadline.
* Resolve queries from customers and suppliers.
* Ensure Best Practice models are adopted.
* Work closely with the Operations manager for Internal and external rates reviews.
* Remain in contact with customers and suppliers to maintain relationships.
* To take part in customer reviews when required to build up visibility and relationships with customers.
* Assist sales and management with customer development.
* Maintain clean desk policy.
* Operate within companies QA system.
* Any other tasks as directed by their supervisor or Line Manager