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Apprentice Customer Service Advisor
Toyota
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Steven Eagell Toyota Colchester, Axial Way, Colchester, UK
£7.55 hourly
Feb 17, 2026
Customer Service Entry Level & Apprenticeships Full time
With over 170 dealerships across the UK, Toyota is one of the leading motor vehicle manufacturers. Committed to attracting bright, enthusiastic individuals, into our expanding dealer network, our comprehensive apprenticeship is designed to ensure our dealer network is equipped to meet customer's demands and, keep up to date with ever-evolving technology
Duties will include;
The role of a Customer Service Advisor is vital to the smooth running of the aftersales department.
Using systems, equipment and technology to meet the needs of your customers
Using a range of questioning skills, including listening and responding in a way that builds rapport
Understanding the difference between internal and external customers
Knowing the internal policies and procedures, including any complaints processes and digital media policies
Understanding the different needs and priorities of your customers and the best way to manage their expectations
Understanding your role and responsibilities
Knowing the targets and goals you need to deliver against
Upon successful completion of the apprenticeship, you will gain the Apprenticeship standard Retailer Level 2, with the chance to then undertake further manufacturer training.
About you;
You should be;
You will require GCSE Grade 4 (or equivalent) in both English and Mathematics. A Grade 3 or equivalent in one subject only may be considered dependent on other qualifications and prior experience.
Logical
A good listener
Organised
Able to listen and follow instructions
Able to work as part of a busy, fast-moving team
Training to be provided;
With mentoring, support, and monitoring whilst at work, combined with residential training, you will gain the knowledge, skills and behaviours required to achieve the qualification.
Please Note: Off the job training is on a residential basis, with travel and accommodation costs covered by the employer
Brand
Toyota
Centre Name
Steven Eagell Toyota - Colchester
Centre Profile
We are an Equal Opportunity Employer. Established in Milton Keynes in 2002, the Steven Eagell Group is the UK's largest privately-owned Toyota & Lexus group, with dealerships across the South East and West Midlands. As we expand, we are looking for hard-working and enthusiastic people to join us and progress their careers.
An award-winning company, our foremost objective is to offer complete customer satisfaction to every one of our valued customers. To achieve this, we need the right people who are passionate. In return, we offer excellent training and genuine career progression opportunities.
We are committed to our "promote from within" approach, that allows us to reward and recognise achievements, often promoting individuals within 2-3 years. This reflects the positive culture and work environment we provide, as well as the aspirational company we are.
About Toyota
As one of the most famous brands in the world, here at Toyota, we put 'kaizen' or continuous improvement at the centre of everything we do. From the impact we have on the world around us, to building cars, to the experience a customer has in our retailers, we are always looking for ways to make things better. We recognise the importance of our people to the brand and are recognised as one of the best in providing automotive training, our team will help you to develop your skills and realise your ambitions.
Joining the Toyota team means that you will have the opportunity to be at the heart of our innovative brand, and really make a positive impact at the retailer you work for.
Company Profile
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