Helicopter Operations Manager Location: Biggin Hill Salary: DOE Job Type: Full-Time Our client is seeking an experienced and highly organised Helicopter Operations Manager to oversee and coordinate all aspects of helicopter ground operations.
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
This is a key operational role, responsible for ensuring safe, efficient day-to-day operations, leading a high-performing team, and delivering an exceptional service to clients while maintaining full regulatory compliance.
Key Responsibilities Act as the primary point of contact for clients, ensuring excellent customer service and handling all operational enquiries.
Coordinate and manage helicopter flight bookings, ensuring efficient scheduling and utilisation.
Oversee daily ground operations, including aircraft handling, logistics, and coordination with flight crews.
Lead, manage, and develop the ground operations team, including training, performance management, and day-to-day supervision.
Coordinate charter helicopter operations, liaising with clients, pilots, and internal teams to deliver a seamless service.
Ensure all operations comply with aviation regulations, company policies, and safety standards.
Proactively identify and resolve operational issues to maintain service quality and client satisfaction.
Act as a key liaison between clients, flight crews, and operational staff to ensure smooth operational delivery.
Essential Requirements Proven experience in helicopter or aviation operations, or a similar role within the aviation industry.
Strong understanding of aviation regulatory requirements and operational compliance.
Excellent communication and client relationship management skills.
Demonstrated ability to lead and motivate teams in a fast-paced operational environment.
Strong organisational, planning, and problem-solving capabilities.
Proficiency in flight booking systems and operational planning tools. xjlbheb
Based within commuting distance of Biggin Hill or willing to relocate.