Customer Service Advisor - Contact Centre
Location: Ringwood | Hours: 40 paid hours per week (flexible shifts between 7am-10pm, including occasional weekends)
Salary: Competitive | Contract: Full-time, Permanent
We're recruiting on behalf of a dynamic contact centre who support a variety of exciting magazine and subscription brands - from pop culture to crafts, sci-fi to sports. As a Customer Service Advisor, you'll be the first point of contact for customers, responding via phone, email, live chat and social media to deliver a first-class service.
What you'll be doing:
Handling inbound customer enquiries
Managing queries through calls, email and webchat
Delivering quick, professional and friendly support
Using internal systems to track and resolve issues
What we're looking for:
Confident communicator with excellent customer service skills
Good IT skills; knowledge of Word and Excel is a bonus
Positive attitude and eagerness to learn
What's in it for you?
Full training and structured induction
Career progression opportunities with salary review
Great team culture, recognition schemes and regular incentives
Benefits including bus pass discounts, gym membership, cycle to work scheme, and more
If you're passionate about helping customers and looking for a role where you can grow and develop, we'd love to hear from you!
INDCP