* Part time shift work
* Employee discount on stays and shop
About Our Client
This hotel offers unique and memorable guest experiences. They pride themselves on delivering exceptional service in an inspiring location based in Maidstone.
Job Description
* Greet guests warmly and provide seamless check-in and check-out services.
* Handle guest enquiries professionally, both in-person and over the phone.
* Assist with bookings, room allocations, and special requests.
* Maintain accurate records of reservations and payments.
* Ensure the reception area is clean and welcoming at all times.
* Support other departments with guest-related information as needed.
* Handle complaints or issues effectively, ensuring guest satisfaction.
* Provide local information and recommendations to enhance the guest experience.
The Successful Applicant
A successful Receptionist should have:
* Prior experience in a customer-facing role, ideally as a receptionist.
* Excellent communication and interpersonal skills.
* A friendly, professional, and approachable demeanor.
* Strong organisational skills and attention to detail.
* Proficiency in basic computer systems and reservation software.
* The ability to work flexible shifts, including weekends and holidays.
What's on Offer
* Shift work, providing flexibility in your schedule.
* Permanent position offering job stability and growth opportunities.
* A supportive team environment in the leisure, travel & tourism industry.
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