Salary: £60,000 - 60,000 per year Requirements: Proven experience shipping 5 live AI or automation workflows still in production Strong knowledge of at least two low-code automation platforms and one CRM or contact-centre workflow engine 18 months of daily, hands-on use of leading AI tools in a work context Proficient in reading API documentation and delivering integrations independently Strong commercial instincts with the ability to calculate ROI and prioritize effectively Excellent stakeholder management, credible with both department heads and front-line staff Desirable experience in a contact centre, customer operations, or B2C services environment Background in RevOps, Business Systems, or Process Improvement Familiarity with UK GDPR and data-handling for AI Experience working with or managing an external implementation partner Responsibilities: Set the AI & Automation Roadmap by collaborating with department heads to identify high-impact manual processes Build and maintain a prioritized AI and automation opportunity roadmap tied to commercial outcomes Stress-test ideas and report progress to the executive team monthly Deploy and configure off-the-shelf AI tools and build automations using low-code platforms Integrate AI capabilities into existing systems like CRM and marketing automation Create and manage prompt libraries and custom GPTs/assistants Work closely with the AI Adoption Lead on rollout processes Provide technical input for training materials and FAQs Measure the impact of automation, track time saved, and run regular reviews of live automations Own the AI tooling stack and manage contracts, licenses, and budgets Technologies: AI API CRM Marketing Embedded RPA Security More: We are one of the UKs leading holiday companies, specializing in escorted coach, river, and rail tours across Europe for over 40 years. Were gearing up for significant growth and are looking to hire an AI & Automation Lead to transform our operations through effective AI and workflow automation. This office-based role is located at our Rotherham office, where we believe in the importance of being visible and present to solve issues in real-time. Our compensation package includes a base salary of £60,000, performance bonuses, and a comprehensive benefits package such as additional leave and free or subsidised travel. last updated 18 week of 2026