Client-Facing Cloud Implementation Specialist South West (Hybrid - travel across Devon & Somerset) £32,000 - £35,000 benefits The Role - Were looking for a Client-Facing Cloud Implementation Specialist to join a growing Digital Services team within a well-established professional services environment. This is an excellent opportunity for someone from a technical support, MSP, or IT service background who is ready to step into a more client-facing and consultative role. Youll support businesses as they transition onto modern cloud accounting platforms such as Xero and QuickBooks Online, helping them through onboarding, data migration, and go-live support. This is a hands-on role where youll combine technical troubleshooting, systems understanding, and client communication to deliver smooth implementations across multiple clients. What youll be doing - Supporting clients through cloud accounting migrations (Xero & QuickBooks Online) Running discovery sessions to understand current systems and processes Helping design efficient, simplified future-state workflows Managing onboarding journeys from setup through to go-live Troubleshooting data, integration, and configuration issues Supporting bank feeds, chart of accounts, and system setups Working across internal systems and onboarding tools Improving data quality and supporting process standardisation Communicating clearly with non-technical stakeholders Providing support to junior team members and assisting with quality checks Requirements - Were open on background - the key requirement is strong technical aptitude and communication skills. Youll likely have experience in: 1st line / 2nd line IT support MSP / managed service provider environments SaaS support or software implementation roles Internal IT support looking to move into client-facing work Youll also be: Confident troubleshooting technical issues across multiple systems Comfortable speaking with clients and explaining technical concepts simply Interested in moving into a more consultative, client-facing role Open to learning new platforms (including accounting systems) Organised, proactive, and able to manage multiple priorities Youll get real variety, ownership of work, and exposure to business change projects - not just ticket-based support. If you come from an IT support, MSP, or technical services background and are looking to step into a more client-facing implementation role working with cloud systems, wed love to hear from you. Apply directly or get in touch for a confidential conversation.