Overview
As our Receptionist, you'll be the welcoming face of our busy dental practice - supporting our clinicians and ensuring every patient receives a warm, professional experience. We’re looking for someone with strong customer or patient-facing admin experience, excellent communication skills, and a genuine passion for providing great service.
About the Practice
Bupa Dental Care Tipton is a friendly, well-established practice located on Owen Street, in the heart of Tipton. The practice is easily accessible by public transport (Tipton train station within a short walk) with free local parking nearby. Local amenities include cafés, shops, the Tipton Green Retail Park, and Victoria Park for a relaxing lunchtime walk.
Why join us?
At Bupa Dental Care, you’ll be part of a supportive network that values development, teamwork, and patient care. Our people are at the heart of everything we do; we care about creating environments where people can look forward to coming to work, feel empowered, and work collaboratively with brilliant and talented experts.
Receptionist responsibilities
* Meeting and greeting patients, providing a great first impression and patient journey
* Booking and amending appointments, answering the phone, updating patient records
* Co-ordinating the care packages for patients provided by our clinicians
* Confident in promoting and upselling Bupa Dental Care products and services including Plan options, Finance and Insurance claims
* Excellent customer service skills face to face, by telephone and via email
* Supporting the Practice Manager and clinical team with the smooth running of the practice
* Handling payments
* Accessing sensitive information while maintaining patient confidentiality
Qualifications
* Ability to be positive and professional in a fast-paced environment
* Previous administration or receptionist experience, preferably within a healthcare setting
* Strong communication skills face to face, via telephone and email
* Proficient with Microsoft Word and Outlook with strong organisational skills
* Previous experience with promoting company products and services
* Preferred Dentally experience
Contract and Hours
Lyndsay Warmer, Practice Manager at Bupa Dental Care Tipton, is looking for a friendly and professional Receptionist to join her amazing team on a 12-month fixed-term contract.
* Hours: Full time (38 hours per week)
* Monday: 8:30am - 5:30pm
* Tuesday: 11:00am - 8:00pm
* Wednesday: 8:30am - 5:30pm
* Thursday: 8:30am - 5:30pm
* Friday: 9:00am - 5:00pm
Benefits
* Competitive pay rates with potential increases through training and development
* Access to MyHealthcare for support and treatment, plus annual My Healthcare Allowance (~£350)
* My Bupa Extras – discounts and resources for financial wellbeing
* Discounts at gyms and fitness facilities across the UK
* Mental health support through EAP, Mental HealthLine, and wellbeing programs
* Discounted dental insurance for you and immediate family members
* Additional health and wellbeing benefits (Cycle to Work, free annual Flu vaccine, discounted eye tests, Menopause Plan)
* Wagestream – access income before payday
* Career pathways and development opportunities
* And many more – ask us for details
So why wait? Apply now to be part of a brilliant team. To find out more about working with us, find us on LinkedIn, Facebook and Instagram. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
Equal opportunity and accessibility
Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process. Bupa Dental Care is an equal opportunities employer.
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