Role Overview
We're looking for a DB&T Technical Engineer to contribute to the services of a nationwide network of Service Desk specialists, ensuring the successful resolution and fulfilment of requests relevant to 1st and 2nd tier applications and hardware.
What You Will Do
Contribute to the services of a nationwide network of Service Desk specialists, ensure the successful resolution and fulfilment of requests, identify impediments affecting efficient delivery, and reduce the impact of service affecting incidents.
Why It Might Be a Fit
We're looking for someone who's committed to pushing for genuine change and bringing our ambition of Ecological Transformation to life. You'll have the opportunity to work alongside our communities, look after the environment, and contribute to our inclusive culture.
Requirements
* Full driving licence
* Knowledge of ITIL practices
* Advanced Level Qualification
* Experience providing Service Desk operations in a multi-site, nationwide service environment
* Experience delivering quality services in compliance with service agreements and performance targets
* Demonstrable understanding of ChromeOS & Windows 10 / 11 operating systems
* Experience of ServiceNow or equivalent ticketing system
* Demonstrable understanding of the ITIL Service Management framework and appreciation of the complimentary quality standard ISO/IEC 20000
* Demonstrable experience of working in a SOX compliant and ISO/IEC 20000 accredited organisation or function
* Excellent application and technical knowledge with a proven ability to learn new and complex software applications
* Good interpersonal skills, able to communicate effectively with staff and management alikeGood understanding of customers' business operations and a detailed understanding of their key applications and services
Benefits
* 25 days annual leave
* Access to our company pension scheme
* Discounts on everything from groceries to well known retailers
* Access to a range of resources to support your physical, mental and financial health
* 24 hour access to a virtual GP, 365 days a year
* One paid day leave every year to volunteer and support your community
* Ongoing training and development opportunities
* Stream - Employee financial wellbeing support : early access to your earned pay, savings, budgeting, financial coaching & rewards
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