Role: Platform Support Engineer
Salary: £45,000
WFH: Hybrid - 2-3 days/week in Central London office
Overview
Our client is a fast-growing, outcome-led financial technology company helping individuals build a better relationship with their money. As part of a mission to deliver a world-class wealth platform, they're hiring a Platform Support Engineer to bolster internal operations and enhance infrastructure reliability across their growing team.
Sitting within a technically diverse and highly collaborative Platform Team, you'll play a key role in supporting end-users, maintaining core systems (AWS, Google Workspace, MDM), and driving hands-on infrastructure projects from start to finish. The role blends operations, project ownership, and platform optimisation in a modern, Mac-first, cloud-native environment.
Key Responsibilities
* Manage internal support tickets via Jira and provide high-quality end-user support
* Administer Google Workspace and support Mac, Windows, and Linux devices using MDM tools
* Support operational changes and handovers from Platform Engineering
* Own technical projects end-to-end, from scoping through to delivery
* Assist with infrastructure support and occasional patching of office systems
Ideal Candidate
* Solid experience with Linux system administration and command-line navigation
* Proficient with Google Workspace configuration and support
* Strong understanding of basic networking and connectivity troubleshooting
* Experience working with ticketing systems like Jira and documentation tools like Confluence
* Comfortable owning and delivering infrastructure and platform-focused projects
* Excellent communication skills and a user-first mindset
Nice to Haves
* Experience with Docker or containerisation workflows
* Exposure to managing larger or more complex Linux environments
* Familiarity with network administration or office infrastructure management
Tech Stack / Tools
* Linux (macOS, Windows also supported)
* Google Workspace
* MDM Tools
* Jira / Confluence
Benefits
* Outcome-led, flexible culture with true work-life balance
* 25 days holiday + flexible hours for life admin (no leave needed for appointments)
* Regular team socials and a friendly, inclusive environment
* Hybrid working model (2-3 days/week in the office)
* Mental and physical wellbeing perks (online fitness, discounted gyms)
* Salary sacrifice scheme to support your financial future
* Family-friendly policies and flexible support for parents
Interview Process
* Intro Chat - With team member(s) for culture and alignment
* Technical Interview - Problem-solving and platform knowledge
* Final Interview - Meet with wider team members on-site or virtually
Desired Skills and Experience
Linux (macOS, Windows also supported), Google Workspace, MDM Tools, Jira / Confluence