* Earn £30,500 OTE - £28,006 per annum (our pay system is benchmarked and fair) plus bonus circa £2500
* Full Time Permanent Contract
* Office based with flexible working options available
We are PGL
PGL is a world where children achieve the 'impossible'.
Our residential adventure camps create extraordinary breakthroughs through active and life-affirming experiences in the great outdoors.
But that's not all… we're part of something bigger. We're powered by PGL Beyond, a group of inspiring companies with a shared purpose to deliver enriching and transformative experiences to the next generation.
Will you join us?
Make a difference as a Customer Service Admin Team Leader
In this exciting new role you'll keep our Schools & Groups Customer Service Admin Team running smoothly, efficiently and with real impact.
As our Customer Service Admin Team Leader, you'll play a key part in developing smarter processes, improving the way we work, and strengthening communication across the business - all to help us deliver an exceptional experience for every customer.
You'll lead, support and inspire a team of Customer Service Administrators, making sure bookings are handled accurately, promptly and with care. You'll set and monitor KPIs across the admin function and make sure the wider Customer Service team has the support they need to consistently exceed expectations.
You'll also be a proud ambassador for the PGL product, working closely with centre teams, Sales and Marketing to ensure we're aligned, connected and working together to give our guests the very best experience.
Is this you?
* Proven ability to lead, inspire and bring out the best in a team.
* Strong background in delivering outstanding service within a customer‑focused environment.
* Highly organised, with a knack for improving processes and finding smarter ways of working.
* Clear, confident communicator who builds positive relationships with stakeholders across the business.
* A natural problem‑solver with a positive, "let's make it happen" attitude.
* Confident working under pressure, delivering great results and meeting deadlines.
* Meticulous attention to detail, ensuring accuracy in everything you do.
A place to thrive
We value excellence and personal advancement. We will prioritise your professional growth with tailored career development opportunities, mentorship programs and ongoing training.
No matter your background, ethnicity, age, neurodivergence or anything else… PGL is a place to be yourself, realise your full potential and celebrate what makes you
brilliantly unique
.
Fair pay and benefits for all
* Happy holidays - 20 days annual leave, which accrues with length of service up to 30 days (+ bank holidays). You'll also enjoy an extra day off on your birthday and the opportunity to purchase additional leave
* Paid time-off to volunteer your time to worthwhile causes.
* Sector leading family friendly policies and a contributory pension
* 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program
* Access to our financial wellbeing platform for financial support if you need it
* Big savings and exclusive perks at 100s of high street retailers
* PGL discounted holidays and 20% discount in all our on-site shops
We hire the best talent and value a diverse, inclusive team; so, we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need. However, our top priority is the safety of the guests on our centres. Therefore, all centre based employees and some specific Head Office employees must undergo an Enhanced criminal record check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.