Role: IT Manager
Location: Ashbourne (Fully On-Site)
Salary: £40,000 – £50,000
Network IT are supporting a growing organisation in the search for an IT Manager to take ownership of their IT environment. You’ll be the go-to person for all IT matters, ensuring systems run smoothly, resolving issues efficiently, and identifying opportunities to improve standards and processes.
This is a hands-on role requiring a broad technical skill set, covering support from 1st to 3rd line, coordination with third-party providers, and the ability to influence IT strategy. The organisation operates as a majority cloud environment leveraging Microsoft 365, with some legacy on-premise servers supporting critical business processes, so you’ll need to be comfortable working across both modern and traditional technologies.
This is an excellent opportunity for an inquisitive and proactive professional who combines strong technical ability with exceptional communication and interpersonal skills, enabling you to integrate seamlessly with the wider organisation and build trusted relationships across all levels.
This opportunity will require you to work 5 days a week across multiple local sites, please ensure you can accommodate to these circumstances before applying.
Role Overview and Responsibilities
As IT Manager, you will provide comprehensive support across the organisation, ensuring IT systems are reliable, secure, and aligned with business needs. You’ll manage day-to-day operations, implement new practices to ensure high standards, whilst working closely with external partners in support of your environment.
* Deliver hands-on IT support across 1st, 2nd, and 3rd line issues.
* Act as the primary contact for IT queries and escalations.
* Liaise with and manage relationships with third-party service providers.
* Maintain and optimise hardware, software, and network infrastructure.
* Ensure data security, backups, and compliance with relevant standards.
* Proactively explore the IT environment to identify improvements.
* Make recommendations to enhance systems and influence IT strategy.
* Document processes and maintain accurate technical records.
* Build strong relationships across the organisation to understand needs and deliver solutions effectively.
Experience Requirements
To succeed in this role, you should bring:
* Proven experience providing IT support across multiple levels (1st–3rd line).
* Strong technical knowledge of Microsoft 365 cloud services and Windows environments.
* Familiarity with managing on-premise servers for critical processes.
* Experience managing third-party suppliers and service contracts.
* Ability to troubleshoot complex issues and deliver practical solutions.
* Excellent communication and interpersonal skills to engage stakeholders and integrate with the organisation.
* Inquisitive mindset with a proactive approach to process improvement.
* Organisational skills to manage priorities and deliver effectively.