Overview
Our Operational Support Officers play a critical role, providing excellent customer service and administrative support to court and tribunal users, judiciary and management. Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide customer service and administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the Judiciary and the legal profession.
Responsibilities
* Prepare papers and files for court, tribunals, hearings and meetings, including processing and handling sensitive information and accurately resulting outcomes.
* Create and update records digitally, accurately interpreting information required on a court file.
* Communicate with the public, the judiciary, other court and tribunal users, and representatives of other agencies and organisations.
* Act as the essential first point of contact for all court users, including meeting members of the public, vulnerable witnesses, and their legal representatives.
* Prepare court/hearing rooms and ensure the court runs efficiently.
Qualifications
* Customer service skills; ability to work in a service‑led customer‑facing environment.
* Digital and administrative skills with excellent attention to detail.
* Communication and organisational skills, confident in person, over the telephone, digitally and in writing.
* Resilience and empathy to deal with sensitive information and situations.
* Team player; able to work collaboratively and flexibly to deliver business objectives.
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