About Us
At
Chemist Warehouse
, we're more than just a retailer – we're an industry leader and a household name. As one of Australia's largest and fastest-growing retailers, we continue to expand our global footprint with over
600 stores across Australia, New Zealand, Ireland, China, and Dubai
, with plenty more on the horizon.
Our success comes down to a simple but powerful formula:
unmatched customer service, competitively priced quality products, and an unwavering commitment to innovation
. We pride ourselves on being agile, forward-thinking, and responsive to the ever-changing needs of our customers and the market. Joining Chemist Warehouse means becoming part of a dynamic, future-focused organisation that is shaping the retail landscape.
Primary Focus
This
9 month contract
role as a Business Analyst will assist the various business areas to understand business objectives, questions, problems and work with internal teams and external vendors to maximize Chemist warehouses value from its ServiceNow Platform.
The primary focus and responsibilities of this role are:
* Collaborating with stakeholders to gather, analyse, and document business requirements.
* Translating business needs into clear user stories and acceptance criteria.
* Supporting backlog refinement by ensuring requirements are well understood and prioritised.
* Assisting in facilitating workshops and requirements sessions.
* Acting as a liaison between business users and technical teams to ensure alignment and clarity.
The person must be comfortable with:
* Taking ownership and for following best practices
* Working and liaising with people from a diverse range of multicultural backgrounds
Functional Responsibilities
* Work closely with staff to analyse requirements and design and develop fit-for-purpose ServiceNow solutions, leveraging industry and platform best practices
* Gathering of requirements for ServiceNow including but not limited to digitising workflows, form design, notifications, business rules, and script logic
* Provide ServiceNow training, demonstrations, and support to a wide range of stakeholders
* Work with our customers to ensure continued alignment of ServiceNow to the business needs
* Continuously improve upon the business experience and identify solutions where efficiencies can be achieved
* Create and maintain documentation such as technical specifications and end user guides
* Testing, change management and post-go-live support activities for changes and upgrades
* Participation in ServiceNow-related projects where relevant
* High level of experience working with ServiceNow product suite
About you
* 3+ years
working within the ServiceNow platform
* 5+ years
working as Technical Business Analyst
* Experience in configuring and supporting ServiceNow
* Demonstrated ability to work well in a team, set priorities and effectively manage time
* Demonstrated ability to interact at all levels with customers, team members and other stakeholders
* Motivated to help our customers get the most from their investments
* Ability to problem solve, research, and find solutions
* Excellent written and verbal communication skills
* Ability to communicate clearly and effectively both verbally and in writing
* Great organisational skills and attention to detail
* Ability to manage and prioritise tasks
* Strong customer service attributes
What We Offer
At Chemist Warehouse, we take care of our team with more than just the basics. Here's a taste of what you can look forward to:
* Exclusive discounts
across all our brands, plus access to our legendary Head Office "gift shop" with unbeatable deals on end-of-line products.
* Discounted meals and drinks at our on-site café in Preston.
* Complimentary annual flu vaccinations.
* A
hybrid working arrangement
, with flexibility to work from home and the office.
This is more than just a job – it's an opportunity to be part of a company that is constantly evolving and growing. If this role doesn't quite fit your background but you're excited by what we're doing, keep an eye on our
LinkedIn page
and set up job alerts. This position is just one of many opportunities we'll be opening as we continue to build our incredible team.