Join to apply for the Sales Office Administration Officer role at Vrieservice
Location: Castleford (WF10) - relocating to Normanton (WF6) in Dec/Jan
Hours: Monday-Thursday 8:30am-5:00pm, Friday 8:30am-4:00pm
(39 hours/week)
Pay Rate: £13.50 per hour
We're looking for a proactive and detail-oriented Sales Office Administration Officer to join our dynamic team. This is a key role within our customer service and sales support function, working closely with internal departments and external partners to ensure smooth operations and exceptional customer experience.
Responsibilities
* Process and manage sales and purchase orders in our ERP system
* Handle customer quotes, acknowledgements, and tender files
* Ensure accuracy in pricing, VAT, and incoterms
* Communicate effectively with customers and internal teams
Shipping & Export
* Coordinate shipments and logistics
* Liaise with warehousing and distribution teams
* Track deliveries and resolve shipment queries
Invoicing & Payments
* Generate and distribute customer invoices
* Follow up on advance payments and order-related transactions
Customer Service & Support
* Register and follow up on customer complaints
* Maintain accurate customer records and databases
* Archive documents in line with audit and compliance standards
Cross-Team Collaboration
* Work closely with Sales, Technical, Supply Chain, HR, and Finance teams
* Build strong relationships across departments and with customers
Compliance & Continuous Improvement
* Follow company policies, health & safety regulations, and ethical standards
* Contribute to a culture of collaboration, accountability, and improvement
Requirements
* Minimum 3 to 4 years' experience in office administration or business support
* Strong attention to detail and organisational skills
* Excellent communication and customer service abilities
* Proficient in ERP, CRM, and Microsoft Office tools
* Fluent in English (additional languages a plus)
* Commercial awareness and a proactive mindset
* Ability to work independently and as part of a team
What We Offer
* Supportive and collaborative work environment
* Opportunity to work with international teams and departments
* Stable hours and competitive pay
* Be part of a company driving innovation and excellence
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