Job Description
At MHR, our employees are central to our success and play a key role in helping customers achieve sustainable high performance. With a team of over 900 professionals, we work to make things flow smoothly, whether it's for large organisations or individual employees. As businesses face rapid changes in the world of work, our team is here to help them adapt and thrive.
By focusing on the core needs of efficiency, productivity, growth, and impact, our employees use their expertise to deliver real solutions through our People and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time.
With over 40 years of experience behind us, MHR’s track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication - all of which we pass on to our customers.
MHR is more than just a place to work; it’s a platform for empowerment. Joining us means bringing innovation, technology, and teamwork seamlessly removes obstacles, enhances your skills, and allow you to focus on what’s most important to you- work that matters.
With us, you’ll grow, find your flow, and make a lasting difference in your career, your team, and your impact.
Your Career
This role gives you the opportunity to build deep expertise in end-to-end pension processing while developing strong analytical, organisational, and customer service skills. You’ll work within a supportive team where accuracy, integrity, and learning are encouraged every day. With access to multiple pension systems and reporting tools, you’ll grow your technical capability while strengthening your confidence in managing time-critical and compliance-driven processes.
You’ll also be empowered to explore new learning opportunities, take ownership of your work, and contribute to improvements that enhance the customer experience.
Your Team
You’ll join a dedicated and collaborative pensions team committed to delivering accurate and timely services for our customers. Working closely with Senior Pension Analysts and Team Leaders across payroll and customer support, you’ll play an important role in ensuring pension data is correct, reconciled, and compliant.
Professionalism, communication, and teamwork sit at the heart of what we do. Whether supporting colleagues, escalating issues, or contributing to best practice, you will be part of a team that values shared success and continuous improvement.
Your Impact
In this role, you will be responsible for the end-to-end processing and reconciliation of pension services, ensuring that every submission is accurate, timely, and aligned with customer requirements. Your attention to detail and thorough quality checks will help prevent errors reaching customers or pension funds. By escalating issues promptly, liaising with senior colleagues, and resolving discrepancies, you will help safeguard compliance and maintain strong customer relationships.
Your commitment to professional conduct, confidentiality, and GDPR best practice reinforces the trust our customers place in us making you a key contributor to our reputation for reliability.
Benefits to support you personally and professionally
Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:
* Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
* 24/7 access to a GP through Help at Hand for you and your family, confidential mental health support, and paid sick leave
* Ability to purchase or sell additional holiday days beyond 25 days and bank holidays
* Enhanced Family leave
* My MHRewards offering discounts at over 900 retailers
* Monthly employee recognition program and departmental awards
* Referral bonus scheme of up to £2,000
* Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
* On-site subsidised restaurants offering a variety of fresh meals daily
* Opt-in benefits schemes such as private medical insurance and dental coverage
We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.
At MHR, we’re completely committed to creating a supportive and inclusive workplace where all voices are heard, and everyone feels valued and supported.
Whatever your background, abilities and experiences, if you’re excited by this role we want to hear from you. If you require assistance for an interview, please let us know and we’ll make sure your needs are met when you arrive.