About the Role
As an Account Manager at Codestone, you will play a pivotal role in positioning the company as a strategic IT partner to your assigned accounts.
You will act as the primary point of contact for your clients, building strong relationships, identifying growth opportunities, and ensuring ongoing service excellence.
This is a hybrid role with occasional expected travel to our Poole or London offices, as well as occasional visits to UK based client sites if necessary.
Key Responsibilities
* Manage and develop strong relationships with an assigned portfolio of clients
* Drive revenue growth by expanding Codestone's portfolio of services across your accounts
* Promote long-term, strategic partnerships through multi-year service agreements and proactive engagement
* Understand clients' business objectives and IT strategies to align services appropriately
* Collaborate with internal teams including Business Development, Pre-Sales, and Service Delivery to support client needs
* Lead regular service review meetings and ensure SLAs are met or exceeded
* Oversee commercial activities such as contract renewals, support agreements, and change requests
* Provide guidance on IT projects, ensuring alignment with client goals and compliance standards
* Maintain accurate account plans and regularly review service consumption and billing
Candidate Profile
Essential Experience & Skills:
* Minimum of 5 years' experience in a sales or account management role, managing existing clients
* Background in an Tech environment (e.g. managed services, cloud, consultancy, or software solutions)
* Demonstrated success in managing high-value accounts, achieving sales targets, and driving account growth
* Proven experience engaging and influencing C-suite stakeholders and senior decision-makers
* Strong understanding of IT concepts and the ability to communicate technical solutions to a non-technical audience
* Proven track record of achieving sales targets and managing commercial relationships
* Excellent communication, negotiation, and stakeholder management skills
* Structured and methodical approach to account planning and service delivery
Desirable Experience:
* Exposure to services such as ERP (e.g. SAP), Business Intelligence tools (e.g. Power BI), and Cloud & Managed Services
* Experience with IT service management frameworks and service review processes
You will bring the following behaviours:
Client-focused, with a commitment to building strong, trust-based relationships
Collaborative, working effectively across teams to deliver shared outcomes
Strategic thinker, able to identify challenges and deliver practical, solutions-led results
Confident communicator, adapting style to suit diverse audiences, including senior stakeholders
Professional and polished in all interactions, with strong attention to detail under pressure
Highly organised, with the ability to manage multiple priorities and meet deadlines
Resilient and adaptable, maintaining a positive, proactive approach in dynamic environments
Strong stakeholder management, fostering alignment and long-term partnerships