You’ll work alongside experienced IT staff, contributing to maintaining servers, networks, user accounts, security, and user support - while building the practical skills and qualifications that will set you up for a lasting career in IT. Unpack, configure and rollout new ICT equipment (software and hardware) as directed by Systems Manager. Diagnose and resolve day-to-day problems relating to computer equipment and software in a timely manner via the school’s helpdesk system. Provide friendly and efficient first line support for networking and application issues. Deliver hardware and resources to work areas and classrooms as required. Install, configure and support audio-visual equipment and requests. Assess physical security requirements to protect against loss of data and equipment Work to and give guidance to others on the use of ICT and the ICT acceptable use policy. Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships. This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.