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Front Office Receptionist, Watford, Hertfordshire
Client: TechServe
Location: Watford, Hertfordshire, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 4
Posted: 04.06.2025
Expiry Date: 19.07.2025
Job Description:
Job Summary
The Concierge acts as the heart of the workplace, providing personalized service to team members and visitors alike. The individual in this role creates a positive, service-oriented environment, acting as the first point of engagement with visitors and team members. The Concierge provides day-to-day oversight and direction for the Client, guiding task priorities to align with Host strategy and customer priorities.
Essential Roles and Responsibilities
* Provides personal services to employees and guests such as arrangement of transportation & travel arrangements, office wayfinding, lobby appearance management, visitor volume tracking & reporting, reception services, visitor refreshments, storytelling & campus tours, meal & activity reservations, guest administrative support (preparation of meeting materials, shipping, laundry & dry cleaning services, gift & package orders, and other services as needed).
* Demonstrates leadership and customer service and reflects a warm friendly, professional greeting to all. Develops training and development sessions for topics such as customer service, handling difficult situations, attention to detail, etc.
* Conducts business in a professional, friendly, proficient manner. Confirms with building owners and reps about details for special events such as charity events, pop-up stores, special services, etc.
* Maintains records and logs of consolidated service requests and completion status.
* Evaluates the concierge responses to assure compliance with all company policies and procedures.
* Ensures the customer is receiving service excellence and is satisfied with the concierge team's ability to satisfy the customer's request.
* Develops the applicable file of services including transportation resources, accommodations, referrals, local business and organizations.
* Serves as point-of-contact for the facilities team as a representative of the Concierge team.
* Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
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