Sytner Group has a rare and very exciting opportunity for an experienced Centre Manager to join our management team at Leeds Trade Parts Specialists (TPS)
TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.
Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide.
What will you be doing?
As Centre Manager you will be responsible for leading, managing and motivating your TPS team to deliver and achieve the business plans and objectives of the Centre, to ensure excellence in customer service, to develop strategic plans and ensure all processes are in place to run a successful TPS Centre.
Ensure that the Centre targets and business objectives are achieved
Translate overall sales targets into departmental targets and, with first line management, set challenging but achievable goals
Ensure the team is motivated, recognised and incentivised
Create Personal Development Plans, monitor progress and provide developmental or corrective support where required
Create a Manpower Plan for your centre and put a succession plan in place
Create and maintain a customer centric culture in the business
Maintain a high level of customer satisfaction via the team
Work within the identified sales strategy to increase sales revenues within the team to devise and implement sales plans
Regularly monitor business performance. Identify opportunities for improvement and take action for any deviations
Analyse internal and external market data to develop an understanding of the potential sales opportunities
Work to achieve agreed business plan and budget – controlling costs within agreed parameters including Gross Margin levels
Ensure compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty)
Maintain an effective relationship with all stakeholders• Ensure the overall security of the stock and premises
What are we looking for?
Proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B environment
A passion for providing a great customer service experience and the automotive industry
Possess the ability to communicate effectively and build strong relationships with key stakeholders
Be experienced at devising strategies and implementing plans
The ability to provide an exceptional customer service experience
Ability to plan strategies and activities to grow and develop a business
Be sales focussed and results orientated
Have a high degree of IT literacy and a proficient user of MS Office
Management experience
What we can offer you:
At TPS we want to take you on a journey and give you a genuine platform to excel and achieve your career objectives. We are committed to attracting and developing our people and take great pride in the Learning and Development pathways Volkswagen Group have put in place to ensure personal growth and career success. We retain our people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
Enhanced Holiday Entitlement – 27 days plus bank holidays
Company Car
Industry-leading Maternity, Paternity and Adoption Pay
Private Medical Insurance
Recognition of Long Service every 5 years
Discounted Car Schemes
Career Development
Enhanced Pension Entitlement
One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please