A leader in technology services is seeking an IT Operations & 3rd Party Support Analyst in Reading, UK, to enhance their ICT Services team. The candidate will manage the daily operations of Service Desk operations while ensuring SLA targets are met. This involves coordinating with Level 1 analysts, Break Fix Engineers, and third-party vendors. Ideal candidates should demonstrate excellent customer communication skills and a strong understanding of ITIL best practices. This role offers opportunities for continuous improvement and development within a supportive environment.
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