Competitive starting salary range from £24,855 up to £26,706 per annum (dependent upon experience) with the potential to progress. A discretionary range for candidates with exceptional experience can be discussed/considered.
Our Mission
Coventry University Group is a global education group with a mission of Creating Better Futures. We are driven by our passionate belief in the transformational power of education and research to enable and empower our students, colleagues and partners and to improve the world around them. Our people are key to our success and each role contributes to the Group’s ongoing progress in communities around the world.
This role is based within CU Academic Services, a sister company of Coventry University and part of the Coventry University Group.
The Role
To provide a professional, customer focused, efficient, and effective Student Wellbeing operational support service to students, prospective students, staff, visitors, and external agencies.
The role will be the first point of contact for students including; disabled students and students in distress and at-risk, requiring Student Wellbeing support – Mental Health, Wellbeing and Disabilities, Harassment and Incident Support and Spirituality and Faith.
To undertake all operational support associated with the provision of Student Wellbeing support, including: front of house, work schedules, timetables, individual exam arrangements, the collection of funding, student appointments, triaging of sensitive/time-sensitive cases to relevant teams and resolving queries in a helpful and efficient manner.
Our Successful Candidate
You will have sound administrative experience within a complex organisation and enjoy working as part of a team.
You will demonstrate excellent customer care skills and have the ability to work under pressure.
You should have excellent IT skills in using Microsoft packages such as word, outlook, teams and other IT systems.
You will also understand the types of cases supported by Student Wellbeing and feel confident working in this environment.
If you have the skills and experience to match this role, we want to hear from you! Apply now to join our team within Student Wellbeing and make a positive impact.
The Benefits
As a staff member of Coventry University, you will have a access to a wide range of industry leading rewards and benefits which includes:
Our Culture
As a global Education Group, equality, diversity, and inclusion are embedded within the fabric of our organisation and are a key focus of our core values. We harness the power and potential of the diverse cultures, backgrounds, abilities, and experiences of our students, colleagues, and partners to create opportunities for all.
Closing date 1 July 2026.