Permanent
As Service Manager, your role will be to lead engineering and support functions within the agreed business strategy to deliver excellent quality and customer service, ensuring adherence to SHEQ in a cost effective and safe environment. Demonstrating leadership, drive the development of talent and a continuous improvement culture to deliver first class performance.
A competitive salary
~25 days annual leave + bank holidays (purchase additional 5 days holiday)
~ Annual Bonus
~ Laptop and phone
~ Up to 7% pension,
~ Life insurance,
~ Access to the company a share scheme
~ Healthcare
~ You will may also benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via “Give As You Earn”, and length of service & recognition awards.
Finning is the largest Caterpillar dealership world-wide, specialising in Heavy Equipment, Machinery, and Power Generation. We have been delivering unrivalled service for 90 years. We sell, rent, supply parts, service, and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications.
5 years experience of workshop or field service management, equipment or process engineering
~ Strong mechanical & technical knowledge
~ Strong organisational and management skills
~ Manage all functions within budget and financial targets to maximise profitable performance.
Lead the monitoring and management of performance metrics to demonstrate performance and drive continuous improvement through direct reports.
Lead and drive quality interaction with other business functions to maximise business targets and goals.
Lead and ensure the efficient scheduling of work to maximise efficiency across all teams using case management and workforce enablement platform.
This heightens the importance of building strong customer relationships and delivering customer centric solutions.
Cultivates Innovation: Paying attention to what customers want and need – new and improved products, services, solutions, and experiences. Creating a culture where organizational performance is always top of mind. Commercial Mindset: Not only understanding key financial and commercial fundamentals, but more importantly how to incorporate a commercial thinking mindset into every major decision made
Decision Quality : Good decisions are based upon a mixture of analysis, wisdom, experience and judgement. Making quality decisions while working in an environment where ambiguity and uncertainty are the norm
Being able to recognise the need to be flexible and act different because no two situations are exactly alike. Develops Talent : Strong organisational and management skills
Mechanical and technical understanding of new prep, customisation and engineering cost and revenue profiles
Accountable for delivering all team activities to quality and on-time
~ Accountable for Health & Safety performance within workshops.
~ Be a key member of the Finning UK&I management team through contribution and the development and delivery of strategy.
~ Functions operate to financial and operational budgets and targets.
~ Service after repair %
~ 5 years experience of workshop or field service management, equipment or process engineering
~ Financial management and controls
~ Demonstrate team building and management through development and mentoring (desirable)
Here at Finning we believe that our people are the heart and soul of our company and fundamental to our success and as such, our employees are rewarded with an attractive all-round benefits package including:
If you would like to be a part of a global organisation offering industry leading training and a competitive package, then apply online today!
As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.