Customer Experience Sales Agent
Certain Advantage is hiring for a Customer Experience Sales Agent based in Stockport. This is an immediate temp role for approximately 2 months could be longer.
The Company
We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity,
The Role:
We’re looking for an enthusiastic and proactive Customer Service Experience Sales Agent to join their existing customer experience team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you!
Key Responsibilities
* Blended contact centre role
* Sales through service
* Making a high volume of outbound calls to new customers following up on daily sales leads
* Handle a large volume of telephone and email sales enquiries
* Dealing with inbound bookings
* Appointment Booking
* Schedule Sales appointments efficiently for both inbound and outbound enquiries,
* Ensuring a smooth handover to the sales team.
* Arranging renewals with existing customers
* Maximise all opportunities to sell
* Live Chat Management: Proactively engage with customers via live chat,
* Responding to sales enquiries with speed accuracy and professionalism.
* Conduct Follow up calls and communications to ensure customer satisfaction post sale.
£12.24 an hour. Shifts are working 8.00am-5.00pm and 9.00am-6.00pm on a rotational basis (40 hours a week)
Start date Monday 9th February 2026 for 2 months, but could go into Quarter 2 for the right candidate with a possibility of permanent.
The Individual
* Previous experience in customer service ideally within a contact centre environment.
* Excellent communications Skills – verbal and written.
* Customer first approach.
* Motivation and desire to succeed
* Excellent sales skills – objection handling with the ability to work to targets
* PC literate
* Problem solving abilities
* The drive to build customer rapport
* Ability to handle pressure working in a busy call centre environment.
* Results-oriented with a proven history of meeting or exceeding sales targets.
* Experience handling objections and turning dissatisfied customers into loyal ones
* Empathetic
* Persuasive and results driven,
* Conflict resolution/negotiation,
* Attention to detail.
* Capable of working independently as well as collaboratively within a team
Working with Certain Advantage
We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it.
We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to certainadvantage.co.uk and register for job alerts and career guidance tips.