We are seeking an experienced and driven Process Engineer to join our team. This role is responsible for driving end-to-end (E2E) process improvements, optimizing customer journeys, and delivering high-impact change initiatives across the organization. The ideal candidate will bring expertise in process engineering, data analysis, and continuous improvement within the commercial banking sector.
Key Responsibilities:
* Lead E2E delivery of process improvement initiatives from initiation through implementation, including post go-live monitoring and project closure.
* Identify and implement enhancements to customer journeys and improve overall customer experience (CX).
* Apply Lean Six Sigma methodologies to analyse and optimize business processes.
* Manage and collaborate with third-party vendors to ensure successful delivery of projects.
* Conduct data analysis to support decision-making and provide critical, out-of-the-box solutions.
* Drive innovation and best practices across key banking areas including Mobile Onboarding, Holistic Servicing, electronic ID and Verification, and Optimized Know Your Customer (OKYC).
* Collaborate with cross-functional teams to embed process improvements into business operations.
Key Requirements:
* Lean Six Sigma Black Belt or Senior Green Belt certification.
* Proven experience in commercial banking or financial services.
* Strong E2E delivery experience managing projects from initiation through to implementation and closure.
* Demonstrated experience improving customer journeys and enhancing customer experience.
* Excellent third-party vendor management skills.
* Solid background in process engineering with a focus on efficiency and quality improvement.
* Strong data analysis skills with the ability to think critically and creatively.
* Expertise in areas such as Mobile Onboarding, Holistic Servicing, electronic ID and Verification, and OKYC.