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Social Media Advisor (FTC/Secondment), Crawley
Client: Govia Thameslink Railway
Location:
Job Category: Other
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EU work permit required: Yes
Job Reference:
cf6a37b6a500
Job Views:
35
Posted:
12.08.2025
Expiry Date:
26.09.2025
Job Description:
We are looking to recruit 2 Social Media Advisors based at Three Bridges (ROC) on a 12-month Fixed Term Contract/Secondment.
We seek candidates who can provide excellent communication via social media channels and work with a small team of advisors covering Customer Care and Information. The role involves ensuring accurate customer information, liaising with colleagues across Customer Relations, Operations, and Communications to deliver consistent messaging, drive advocacy, identify trends, and provide excellent customer service.
If you possess the following skills, we would love to hear from you:
* Excellent planning and organizational skills to prioritize effectively and understand complex messages
* Strong communication skills with the ability to respond effectively to customers in a busy environment
* Problem-solving skills to resolve issues quickly and work under tight deadlines
* Energetic, dynamic, and proactive attitude
* Analytical mindset with a focus on results
* Self-motivated with a willingness to learn and take initiative
* Ability to handle sensitive and confidential information appropriately
* Capacity to multitask and manage workload efficiently
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