Conference and Events Coordinator (Maternity Cover) Location: Manchester, Greater Manchester, United Kingdom Salary: Competitive Position: Full-Time, Maternity Cover About Us: We are Lancashire Cricket Club, a prestigious sports and leisure organisation based in Manchester. We are currently seeking a talented Conference and Events Coordinator to join our dynamic team on a Maternity cover basis. Job Purpose: To co-ordinate all event details and to produce a function sheet that reflects customer requirements accurately and on time. Contributing to the annual sales target by encouraging repeat business and constantly seeking opportunities to up-sell to clients Responsibilities: Coordinate all event details, produce function sheets, manage client timings, menus, special diets, signage, and liaise with suppliers to exceed client expectations. Support the sales team with show-rounds, post-event follow-ups, feedback analysis, and account management to drive repeat business and up-selling. Promote facilities to new and existing clients, generate leads, and assist with business development through networking events, exhibitions, and FAM trips. Deliver exceptional guest service, including meeting and greeting clients and handling complaints professionally. Manage internal and client meetings, ensuring effective communication across all relevant departments. Cover Operations Managers when required and provide operational support at stadium-wide events during the season. Maintain accurate administration in booking systems (Delphi.fdc, Secutix), event paperwork, Health & Safety documentation, and invoicing. Implement the sales strategy set by the Head of Conference, Event, and Hotel Sales, focusing on repeat business and cross-selling opportunities. Support marketing and partnerships by notifying of key events, facilitating photography, testimonials, and high-profile opportunities. Take ownership of personal diary, lieu time, and ensure office/phone coverage while supporting the wider Event Coordination team as needed. Qualifications: Excellent administration skills, strong attention to detail and the ability to prioritize workload to be able to meet strict deadlines and coordinate multiple events of varying sizes Ability to deliver high standards of customer service • Good Communicator - i.e. verbal and written Flexible in approach Ability to work under pressure IT Literate with strong working knowledge of Microsoft packages, particularly in word and Excel. A working knowledge of Delphi would be very useful. Flexibility in hours and days of work all year but particularly during the cricket/concert season Sales experience Strong Negotiation skills Re-active and Pro-active with confidence to call prospective clients, agents and other venues Benefits: Enhanced Pension and Life Assurance Health Cash Plan Enhanced Annual Leave 2 x Lancashire Cricket Club Memberships On-site retail and hotel discounts Free parking Cycle to Work Scheme Plus many more! If you are passionate about events, have a keen eye for detail, and thrive in a fast-paced environment, we would love to hear from you. Apply now to join our team and play a key role in creating unforgettable experiences for our guests and clients.