Student Success Tutor (SST)
Location: Birmingham (On‑Site)
Type of Contract: Permanent
Salary: £32,000 Per Annum
Hours: 40 hours per week, with shifts in day, evening, and weekends as required.
Responsibilities
* Provide direct support for assigned students/groups, including student meetings and proactive holistic support.
* Provide indirect support via email, phone and tracking student academic performance with Faculty Manager.
* Collaborate within the faculty and across departments to triage student problems and direct them to specialist services.
* Identify and support students at risk, including outreach before or after class, calling students, and following up on initiatives.
* Assist students with workload management and organisational skills; contribute to faculty monitoring meetings.
* Guide and signpost students toward further support as necessary; follow up with colleagues and students to ensure support is in place.
Qualifications
* Experience working in FE/HE and in academic coaching.
* Experience in a widening participation environment or as a teaching assistant.
* Bachelor’s degree.
* Effective people, organisational, and conflict management skills.
* Ability to work flexibly across days, evenings, and weekends.
Desirable
* Evidence of performance to the highest standards of professionalism within a student‑focused service approach.
* Excellent communication skills (verbal and written).
* Committed team player capable of working under pressure to tight timelines.
* Proactive outlook to work.
Benefits
* 25 days annual leave, plus 8 public holidays.
* 1 day extra leave per year of service, up to a maximum of 5 days.
* Workplace pension scheme.
* Tuition reimbursement for career development courses.
* Flexible benefits: Cycle to Work, Workplace Nursery, Techscheme, and more.
* Perks@Work discount platform, wellbeing centre, and more.
* Reward and recognition programme.
* £500 award employee referral scheme.
* Discretionary annual performance bonus.
Note: This role is not eligible for sponsorship.
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