Are you passionate about delivering outstanding customer service? Do you thrive in a dynamic and supportive environment? If so, we want you to join our team at Gasway!
This is a Part-time role working Monday, Tuesday and Friday 8am-5pm, Saturday & Sunday 4pm-8pm
Key Responsibilities:
* Provide excellent service to customers calling our Contact Centre, resolving queries at the first point of contact.
* Answer calls politely, quickly, and efficiently, adhering to call answering targets and GDPR procedures.
* Accurately log details of all calls for new and existing jobs, ensuring appropriate action is taken or escalated.
What We’re Looking For:
* Proven experience in a phone-based customer service role.
* Proficiency in Microsoft Office packages, particularly Excel, Word, and Outlook.
* NVQ in Customer Service and educated to GCSE level (desirable).
* Excellent verbal and written communication skills.
* Outstanding customer service skills, including empathy, understanding, and problem-solving.
* Ability to think laterally and work independently when required.
Please see the Job Description for full details of your day-to-day duties and responsibilities.
If you are successfully shortlisted, you will be contacted within 7 days of the application close date via email.
Please make sure to check your email and spam folders regularly for correspondence.
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