Responsibilities
* Supporting the implementation of national or local initiatives by delivering digital technologies to a broad range of Primary Care Stakeholders
* Coach and mentor Primary Care Stakeholders in adopting new digital technologies
* Build relationships with Primary Care Stakeholders to effectively manage their digital service needs
* Monitor service requests and act as an escalation point for Primary Care Stakeholder issues, liaising with DHCW, Health Boards and Suppliers, as necessary.
* Establish and maintain effective two way written and verbal communication with all Stakeholders
* Providing regular reports to Stakeholders on the progress and effectiveness of the IT services provided, ensuring compliance to the national standards and best practice is adopted
* Contribute to the development of project plans which identifies resources, critical paths, and risks.
Qualifications
Essential criteria
* Degree level or equivalent qualification or able to demonstrate equivalent experience.
* Commitment to continuing professional development for self.
* Good knowledge and understanding of Primary Care systems and suppliers.
Desirable criteria
* Knowledge of relevant NHS standards and legal requirements relating to Information Governance and Security.
* Knowledge and understanding of the role of DHCW.
* Working knowledge of Clinical Terms.
Skills and Experience
Essential criteria
* Experience of delivering customer services in a Primary Care setting.
* Experience in delivering projects in a Primary Care setting.
Desirable criteria
* Presenting to small groups.
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