Customer Service Advisor
OTE - £32,000
£26K p/a plus commission
Founded in 2011, Glow Green is a FCA regulated renewable technology installation and finance business. Glow Green aims to become the most successful UK wide installer of solar, battery and heat pumps.
Glow Green is now rated "The UK's Top Pick Installer" of 2025 by The Independent.
Glow Green are proud to have successfully reached over 12,000 reviews across two Trustpilot pages, with our solar page being 4.8/5 star rating.
Being partnered with Utility Warehouse (Telecom Plus PLC), Uswitch, MoneySuperMarket and GoCompare along with further launches with other leading comparison brands happening soon.
We have been successfully trading for over 14 years, employing over 130 office staff and 2,200 engineers nationwide. We have built a bespoke CRM and various web applications to fuel our growth. Our digital infrastructure will enable us to become the UK's largest energy installer in the coming years.
Our operations, customer service and sales teams are located in the prestigious Avalon building in Bournemouth, opposite the train and bus station.
The role of our Customer Service Advisor
* To process new finance applications for customers looking to secure a loan for their chosen installation products;
* To ensure customers E-Sign the correct paperwork to complete the loan application;
* To set up Direct Debit's for extended warranty plans to provide customers with an aftercare policy;
* Answer inbound calls from Account Managers and run through finance applications with our customers to maximise sales;
* Ensure customers are communicated with effectively, and kept up to date with the progress of their query or booking of installation;
* Deal with general customer enquiries by phone and email in a professional manner;
* Follow FCA guidelines to ensure customers are advised correctly and treated fairly.
The ideal Customer Service Advisor
* At least 1 years experience within a customer service role or similar;
* Experience in multi tasking and needing to be extremely organised;
* Skilled at problem solving;
* Excellent telephone manner;
* Excellent communication skills;
* Enjoy working in a fast paced environment;
* Team Player.
Benefits of working at Glow Green
* Competitive annual salary of £26,000;
* Bonus scheme up to £600 per month;
* 33 Days annual leave entitlement (including Bank Holidays);
* Progression and cross-training development opportunities;
* Employee referral scheme of up to £1k per successful referral, with unlimited referrals;
* Performance related pay reviews;
* Company sick pay;
* Company Pension Scheme;
* Staff perks such eye care vouchers, paid nights out, lunches, daily fresh fruit, confectionery and drinks.
If you are the Customer Service Advisor we are looking for, apply now
Job Types: Full-time, Permanent
Pay: £26,000.00-£32,000.00 per year
Benefits:
* Company events
* Company pension
* Referral programme
* Sick pay
* Transport links
Application question(s):
* Do you live in Bournemouth or surrounding areas?
Experience:
* phone based customer service: 1 year (required)
Work Location: In person