Job Description
Tech Support Engineer - Banking Sector
Location: London, United KingdomCompany: Leading International Bank (London Branch)Division: Wholesale Banking - Technology (IT)Job Type: Full-Time | Officer GradeExperience Level: 1-2 YearsIndustry: Financial Services / Banking
Role Overview
A London-based international bank is seeking a Tech Support Engineer to ensure the reliability and performance of its IT infrastructure. This role involves hands-on support across hardware, software, and network systems, with a focus on secure, compliant, and resilient operations in a regulated financial environment.
Key Responsibilities
* Provide 1st/2nd line technical support for desktops, laptops, printers, phones, and mobile devices
* Manage laptop imaging and deployment (WIM USB, MDT, SCCM, Intune, AutoPilot)
* Administer user accounts and permissions (Active Directory, Microsoft 365, SharePoint, Teams, OneDrive)
* Support core networking protocols (DNS, DHCP, TCP/IP, LAN/WAN)
* Monitor system performance and assist with backups and disaster recovery procedures
* Maintain endpoint security (Bitlocker, SentinelOne, Fortinet, Symantec, MFA)
* Document IT procedures and respond to service requests with urgency and professionalism
* Support AV systems, CCTV, card access, and SIP phone recording infrastructure
* Assist with IT projects, hardware/software inventory, and procurement tracking
* Ensure BCP site readiness and compliance with data protection and confidentiality standards
* Collaborate with HR and Admin teams for onboarding, offboarding, and access provisioning
Compliance & Governance
* Adhere to FCA Conduct Rules and internal IT policies
* Support internal and external audits, ensuring timely and accurate information delivery
* Maintain high standards of integrity, professionalism, and operational discipline
Qualifications & Skills
Essential:
* Bachelor's degree in IT, Computer Science, or related discipline
* 1-2 years' experience in technical support, ideally within banking or financial services
* Strong troubleshooting skills across Windows OS, Office 365, and conferencing tools
* Solid understanding of cybersecurity principles and AV support
* Effective communication and stakeholder engagement skills
Desirable:
* Exposure to Fortinet, Cisco switches, ManageEngine, Nagios
* Experience with scripting, automation, or basic programming
* Familiarity with project coordination and data analysis
What's Offered
* Opportunity to work in a regulated, enterprise-grade banking environment
* Exposure to mission-critical IT systems and financial applications
* Supportive team culture with ongoing professional development
* Central London location with no travel requirements
Ready to take the next step in your IT career?Apply now to join a team that values technical excellence, operational resilience, and continuous improvement.