Job Description
Job Title: Band 8a Senior Service Delivery Manager
Location: Franklin Street, Belfast
Employment Type: Full-time, Temporary (37.5 hours per week)
Pay Rate: £27.49 per hour
About the Role
We are recruiting for a Senior Service Delivery Manager (Band 8a) on behalf of our client, based in Franklin Street, Belfast. This is a key leadership position within the Payroll Shared Services Centre (PSC), responsible for ensuring the effective, efficient, and high-quality delivery of payroll services to HSCNI organisations.
Reporting to the Deputy Head of Payroll, the Senior Service Delivery Manager will lead large teams, drive performance, and support the delivery of payroll services to strict deadlines and service level agreements (SLAs).
What You’ll Do
Leadership & Service Delivery
* Lead and manage payroll delivery teams to ensure high levels of service against demanding timescales and SLAs.
* Promote a positive culture across PSC by leading by example, demonstrating effective behaviours, and supporting staff engagement.
* Line manage a large team, providing guidance, support, and clear direction to maintain high standards of service.
Strategic & Operational Support
1. Support the Deputy Head of...