Job Description
Account Manager – Soft Facilities Management (Cleaning)
Manchester-Based | Travel to Stansted & East Midlands Required
We are seeking an experienced Account Manager to oversee a high-profile soft FM cleaning contract within a major airport group. This is a fantastic opportunity to join a dynamic business where you’ll play a critical role in managing operations, stakeholder relationships, and compliance across multiple sites.
Based in Manchester, you will be responsible for the day-to-day performance of the cleaning contract, ensuring service excellence, client satisfaction, and operational efficiency. Travel to Stansted and East Midlands Airports will be required.
Key Responsibilities
* Ensure delivery of cleaning services in line with contract specifications, budget, and client expectations.
* Build and maintain strong relationships with clients and internal teams to drive satisfaction and retention.
* Oversee and manage sub-contractors
* Oversee and support the vetting and onboarding processes, ensuring full compliance with airport governance protocols.
* Proactively manage service quality through regular site visit, audits and performance reviews.
* Liaising with the supply chain, coordinating and scheduling site visits to align with client requirements.
* Lead account development plans, identify risks, and implement solutions to drive continuous improvement.
* Handle operational and personnel issues with discretion and effectiveness.
* Prepare and present accurate reports within deadlines.
* Be flexible to meet operational demands.
About You
* Proven experience in Account or Contract Management within soft FM, ideally with cleaning services in complex or regulated environments.
* Strong knowledge of vetting/governance processes, ideally in aviation or similar high-security sectors.
* Excellent administrative, organisational, and multitasking skills.
* Confident communicator with the ability to build rapport across multiple stakeholder levels.
* Commercially astute with the ability to manage budgets and drive profitability.
* Comfortable with travel and flexible working hours as needed.
In return you will receive
You’ll be part of a forward-thinking organisation that values its people, promotes from within, and continues to grow at an exciting pace.
If you thrive on responsibility, enjoy delivering exceptional service, and want to make a real impact—we’d love to hear from you.
You will also receive:
* 20 days holiday plus 8 bank holidays
* Additional holiday day to celebrate your birthday
* Car allowance (10% of salary)
* Pension scheme
* Internal mentoring scheme
* Continued development and learning through access to SBFM learn
* Regular company events and activities
* Newly renovated Head Office with onsite gym
Commitment to SBFM Values
* Be a Good Person
We give people opportunities and embrace their inherent goodness. We are open minded and uphold integrity. We are respectful and considerate. We are kind and appreciative.
* Play as a Team
Community and communication is everything. We remain inclusive within our company and with our clients. Together, we grow, retain, execute, and make an impact. We are one team.
* Think Differently
We encourage a growth mindset, everything can be improved through effort. We love innovation and ideas. We are disruptors, and push boundaries for sustainable growth.
* Make an Impact
It’s all about the ultimate goal. We exceed expectations and deliver results at pace. We challenge the norm and step out of our comfort zone, because at our core, we are passionate and love to win.