Customer Account Manager
Location: Aldershot, Hampshire
Employment type: Full‑time, Office‑based
We are recruiting an experienced Account Manager to join a busy, fast‑paced customer services team in Aldershot. The role suits a professional with strong B2B account management or customer service experience, comfortable managing corporate accounts and handling product‑based enquiries within a commercial environment. The successful candidate will be highly organised, commercially aware, and confident working closely with customers and internal departments to ensure a smooth customer journey from quotation through to delivery.
Key Responsibilities
* Managing a portfolio of corporate customer accounts.
* Acting as the main point of contact for customer enquiries and ongoing account support.
* Building and maintaining strong long‑term B2B customer relationships.
* Processing customer orders from quotation through to delivery.
* Managing product enquiries and advising customers on suitable solutions.
* Identifying opportunities to maximise sales and account growth.
* Handling customer complaints and escalations professionally and efficiently.
* Working closely with internal departments including finance, operations, and logistics.
* Supporting the Customer Service Manager with day‑to‑day team operations.
* Assisting with customer service administration support and escalations when required.
* Ensuring customer accounts remain within agreed commercial terms.
* Providing consistently high levels of customer service within a fast‑paced environment.
Candidate Requirements
* Minimum 3 years’ experience within Account Management, Customer Service, Sales Support, or a similar commercial role.
* Previous experience managing B2B or corporate customer accounts.
* Experience working within a product‑based environment is essential.
* Strong communication and relationship‑building skills.
* Commercial awareness with the ability to identify sales opportunities.
* Excellent organisational skills and attention to detail.
* Ability to manage multiple priorities and work under pressure.
* Confident handling challenging customer conversations and escalations.
* Strong IT skills including Microsoft Office and CRM/internal systems.
* Professional and confident telephone manner.
What’s on Offer
* Salary between £33,000 – £35,000 depending on experience.
* 31 days holiday including bank holidays.
* Company events.
* Annual Leave Purchase Scheme.
* Funded training and development opportunities.
This role is an excellent opportunity for a commercially focused and customer‑driven individual looking to join a supportive business within a varied and fast‑moving account management position.
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