Job Details
Security Clearance: Must be able to gain UK SC Clearance
Location: Mon-Fri - Portsmouth / Stevenage sites (with some hybrid working available subject to our Hybrid Working Policy)
Travel: Business trips are expected within the UK or Europe; willingness to travel accordingly.
Type: Full time
Hours: 37 hours per week
Benefits
* Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax‑free technology scheme, discounted shopping and much more
* 37 hour week, flexible working around core hours, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday
* Personalised development plan, Airbus Leadership University and unlimited access to over 10,000 e‑learning courses, internal mobility including international opportunities
* Wellbeing benefits (24/7 online GP and mental health support), Employee Assistance Programme, discounted family health/dental insurance, eye tests, cycle‑to‑work scheme
* Life assurance, enhanced pay for maternity, paternity, adoption, shared parental leave and caregiving
* Inclusive environment: wellbeing room, multi‑faith room, employee representative groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity)
Role Responsibilities
* Responsible for the reliability, availability and security of National Messaging services in the UK with 5,000 users
* Perform ITIL‑based support processes: incident, problem, change, configuration, event management with a proven user‑centric approach
* Ensure service agreements with the provider are observed and concluded
* Analyse service KPIs and user feedback to propose and implement improvement actions, increasing customer satisfaction
* Manage and report on the planned operating budget
* Contribute to the definition of new products and services with the product teams
Required Skills and Experience
* Experience in IT Service Management and operational activities, including service provider steering
* Proven experience collaborating within large‑scale, complex, multicultural enterprise environments
* Service and customer experience oriented
* Demonstrated expertise in Crisis/Major Incident Management
* Autonomous contract‑management experience for projects and programs
* Strong technical expertise in Messaging and Directory Services, specifically:
o Microsoft Exchange (on‑premise) and knowledge of messaging protocols
o Managing email security gateways (e.g., Cisco ESA, FortiMail, IMSVA)
o Active Directory (user lifecycle, group management)
* Knowledge of Microsoft Office 365 is valued
Support & Flexibility
Many staff work flexibly. Discuss your flexibility needs at interview. Request adjustments for selection process (e.g., accessible facilities, auxiliary aids). We are a Disability Confident Employer offering interview support to applicants with disabilities or long‑term conditions.
EEO Statement
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. No monetary exchange will be requested during the recruitment process.
Company: AIRBUS Defence and Space Limited
Employment Type: Permanent
Experience Level: Professional
Job Family: Digital
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