Our client a major UK consultancy are looking for an Senior Operations Lead to be responsible for day-to-day operational delivery of the service to a key client. Based out of their offices in central Bradford you will be expected to ensure consistent, high-quality execution across all in-scope service areas whilst also managing performance, coordinating teams, resolving issues, and maintaining a stable and professional service. Candidates will need to have a strong background in Financial Services in particular within the Review/Remediation space. This role is a contract position expected to run until the end of 2026 and will be working on a hybrid basis of 3 days in central Bradford and 2 remote. Operational Delivery Leadership - Lead day-to-day delivery activity across all service areas. - Ensure service levels, KPIs, and quality expectations are consistently met. - Oversee Service Delivery, Complaints & Appeals, Risk & Controls, MI & Planning and Quality functions. - Maintain daily production rhythms, operational huddles, and issue-management routines. Client & Stakeholder Management - Act as the primary operational contact for the client. - Manage real-time issues, escalations, and operational queries. - Attend leadership meetings, performance reviews and operational forums. - Provide timely, clear updates on risks, blockers, and operational performance. Team Leadership & People Management - Lead multi-disciplinary UK teams delivering the service. - Work with the Engagement Manager to monitor quality, resourcing, utilisation, and budgets. - Drive clarity of accountability and eliminate duplication across operational roles. - Reinforce a culture of discipline, delivery focus and continuous improvement. Risk, Control & Quality Management - Ensure consistent application of controls, standards and audit requirements. - Drive root-cause analysis and quality remediation. - Ensure accurate reporting, forecasting and performance MI. Mobilisation & Change Implementation - Support mobilisation and transition of new services or scope changes. - Coordinate operational readiness and ensure smooth transition into BAU. - Work with PMO and Delivery Office teams to embed change effectively. Required Skills & Experience - Strong operational leadership in service delivery environments within Financial Services. - Proven ability to manage real-time service challenges under pressure. - Experience leading multi-disciplinary and geographically dispersed teams. - Strong stakeholder management and communication skills. - Analytical capability to interpret MI and identify performance improvements. - Understanding of quality frameworks, operational controls and managed services environments.