At NSL, our vision is to make the UK a safer, fairer and better place to live and work. We help our clients innovate and improve services to deliver better outcomes. Built on trust and respect, we are driven and inspired to deliver as one team and are proud of what we do. We provide frontline, back office and customer support services to design and manage places used by the public and provide national enforcement expertise at our borders and infrastructure. With over 4,000 colleagues in 250 locations across the UK we serve over 150 clients and 20 million citizens. Here at NSL, everyone is welcome. We have an inclusive workforce that offers employment opportunities whoever you are, wherever you work and whatever you do. We are bronze aware holders of the Armed Forces Covenant and actively encourage applications from Armed Forces personnel, veterans and reservists. We are committed to our core values, they are key to the way we work with our colleagues, customers and suppliers, joining us would mean upholding these values in everything you do: Professionalism - Achieving the Highest Standards Accountability – ownership and responsibility of our actions Respect – For each other and customers Transparency - open in the way we engage and do business Innovation – Enthusiasm for new ideas and technologies Due to continued growth, we are currently recruiting for a Deployment Coordinator in Westminster London. Purpose of Role: The Deployment Coordinator’s purpose will be proactively coordinating deployment in real time. They will have access to daily data, GPS location software and the radio system to enable direct communication with all deployed resources. This will allow beats to be dynamically changed based on daily demand and optimise deployment across Westminster. Additionally, the Deployment Coordinator will focus their attention on data analysis and quality checking, providing feedback to Supervisors and Management team. Marshal Monitoring through various applications. Key Accountabilities: Intelligence Led Deployment monitoring. Measuring outputs, interpretation of key trends and providing an understanding of why something may have occurred. Interpreting and translating data and reports from the company’s Business Processing team and managing output against KPI’s and generating reports. Active monitoring of Marshals and Supervisors activity, building reports, and report checks of all the on-street colleagues and share information and data. Ensuring full compliance, identify Marshals more in need of support, increasing efficiency and address any non-compliance issues. Feeding back information to colleagues and flagging cancellation anomalies with relevant Supervisors. Creation and maintenance of Quality Improvement plan and Quality Management Information Reporting to monitor performance by presenting quality data and when relevant, producing statistical reports (daily, weekly, monthly reports). Monitoring and implementing quality contract procedures, standards and specifications. Continuous review of customer requirements and ensuring that they are met by reporting back to senior management. Monitoring PCN cancellation rates and decision making to minimise errors. Recommend and implement best practice standards and procedures to achieve operational performance and excellence. Assisting with admin and managerial tasks such as Return to Work interviews, Welfare Meetings, investigations, keeping track on sicknesses, etc. Assisting with equipment management. Expected Deliverables: Excellent IT skills. Proactive individual who communicates and works closely with all layers of the WCC contract structure and including the client. Management of the relevant contract data system identifying and providing reasons for error and trends. Works closely with all sites within the contract to ensure management of the contract data system. Identifying and reporting on any system issues or problems providing reasons. Ability to work alone and within a team. Knowledge of parking and TMA 2004. Ability to communicate effectively with others. Ability to deal effectively with the Services, customers. The post holder may be required to perform duties appropriate to the post, other than those given in the job specification. The duties and responsibilities attached to the post may vary from time-to-time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and would not themselves justify reconsideration of the grading. As a result of such variations, it may be necessary to update this job specification from time-to-time. To speak to one of our recruitment colleagues or discuss how your skills or experience may suit the role, apply online today and a member of the team will be in touch soon. We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. INDLP