Our client is a modern Car Dealership based in Letchworth. They are currently looking to hire a highly experienced Vehicle Service Advisor with exceptional up-selling skills. The successful candidate must be an organised individual who can deliver an excellent customer service experience in a timely and efficient manner.
Responsibilities:
* Welcome customers and manage their experience throughout their journey of having their vehicle booked in all the way through to collection and delivery.
* Communicate clearly with customers regarding vehicle updates and additional work required.
* Maintain positive relationships with customers to ensure they return to us.
* Maintaining the look and appearance of the reception area
* Suggest and recommend suitable service plans, warranties and add-ons to customers.
* To complete all necessary paperwork.
* To remain compliant and professional at all times.
Essential requirements:
* Must have previous experience working as a Service Advisor.
* Full UK driving licence
* Excellent customer service skills
* Excellent telephone manner
* Strong customer-facing skills
Hours, Pay and Benefits: