Senior Accommodation Support Worker
Lead and support a trauma-informed accommodation service, supervising support staff and delivering high-quality safeguarding, risk assessment and support planning for survivors of domestic abuse and modern slavery.
If you’ve also worked in the following roles, we’d also like to hear from you: Refuge Support Worker, Residential Support Worker, Domestic Abuse Practitioner, Support Practitioner, Housing Support Worker, Domestic Abuse Support Worker, Domestic Violence Caseworker, Community Advocate, Family Support Worker, IDVA / Independent Domestic Violence Advisor, ISVA / Independent Sexual Violence Advisor, Domestic Abuse Support Worker, Domestic Abuse Navigator
Please Note
Occupational Requirement under Schedule 9 (Part 1) of the Equality Act 2010 applies; the post holder must be female.
SALARY: £28,861 to £33,786 per annum + Benefits
LOCATION: Refuge-based across the Black Country
JOB TYPE: Full-Time, Permanent
WORKING HOURS: Monday to Friday 9am – 5pm (37.5 hours per week)
JOB OVERVIEW
We have a fantastic new job opportunity for a Senior Accommodation Support Worker to join a specialist accommodation service supporting survivors of domestic abuse and modern slavery.
As a Senior Accommodation Support Worker you will provide leadership, supervision and case oversight within refuge and dispersed accommodation, ensuring high standards of safeguarding, risk assessment, safety planning and person‑centred support planning.
The Senior Accommodation Support Worker will promote a trauma‑informed, empathetic environment that empowers residents to build independence, access housing, welfare benefits and external services, and move forward safely. This is a fast‑paced, rewarding role requiring resilience, partnership working and strong communication skills.
DUTIES
* Team Supervision and Leadership: Provide line management, guidance and support to support workers, students and volunteers
* Case Oversight and Quality Assurance: Ensure high‑quality needs assessments, risk assessments and resident‑led support plans are completed and reviewed
* Referral and Allocation Management: Oversee new referrals, assess risk, allocate accommodation and ensure contractual targets are met
* Safeguarding and Risk Management: Promote robust safeguarding practice and respond appropriately to concerns involving adults and children
* Resident Advocacy and Support: Advocate for residents with housing, legal, welfare and partner agencies to achieve positive outcomes
* Group Work and Activities Coordination: Develop and deliver group interventions and activities that support recovery and resilience
* Health and Safety Compliance: Monitor accommodation standards, reporting issues and ensuring safe, secure environments
* Data and Performance Monitoring: Maintain accurate records, update case management systems and contribute to performance reporting
* Rota and Resource Planning: Support staffing rota to ensure appropriate cover and effective service delivery
CANDIDATE REQUIREMENTS
ESSENTIAL
* Previous experience in supporting adults experiencing domestic abuse, trauma or multiple disadvantage
* Experience of undertaking risk assessments, safety planning and developing person‑centred support plans
* Experience of supervising staff, students or volunteers
* Knowledge of safeguarding adults and children legislation and best practice
* Ability to advocate effectively and build supportive, non‑judgemental relationships
* Experience working within a target‑driven or contract‑led environment
* Competent IT skills including Microsoft Office and case management systems
* Full driving licence with access to a vehicle
* Eligible to work in the UK
* Occupational Requirement under Schedule 9 (Part 1) of the Equality Act 2010 applies; the post holder must be female
DESIRABLE
* Knowledge of homelessness, welfare benefits and public funds entitlement
* Understanding of trauma‑informed practice and motivational interviewing
* Experience of working in refuge, residential or supported accommodation settings
* Knowledge of relevant legislation relating to domestic abuse, modern slavery and immigration
BENEFITS
* Mileage allowance
* Training and development opportunities
* Employee Assistance Programme
* Access to group clinical supervision
* 25 days annual leave plus bank holidays (pro rata)
* Wellbeing day
* Pension scheme with employer contribution
* Time off in lieu when required
This role requires a DBS check
APPLY TODAY…
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JOB REF: AWDO-P14456
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