Job Description What you'll be doing Join us on an 13 month programme which includes sponsorship to study for an industry recognised Professional Qualification, whilst building your business acumen. You’ll receive on the job training and coaching from your line manager. Alongside this you’ll complete training workshops and assignments, delivered by a leading apprenticeship training provider. Combined, these will fully equip you to be successful in your role, with the knowledge and skills required to apply to real world business challenges. During your apprenticeship you will: Have guidance from your team and manager who will support you and teach you the day-to-day role Apply the knowledge and skills that you’ve learnt from your training into the role Be part of a big team and develop your collaboration skills Have the opportunity to meet and network with new colleagues within your team, but also across the wider organisation Below are key accountabilities you will learn, based on the team you would join: Payroll Support the management of buy-in payments, ensuring accurate and timely completion of all payments and true up calculations to ensure that Trustees have the required funds to make payments to the customers Assist with supporting clients both internally and externally to ensure that all enquiries are resolved in accordance with the relevant SLAs. Transitions Support Transition Consultants by attending client and internal calls and drafting minutes. Maintain project plans and action logs to ensure timely delivery of ongoing transitions. Manage the team mailbox which includes fact-finding and investigative work for requested information, referring to Subject Matter Experts as required. Assist with daily finance activities such as finance audit related queries, bank account monitoring, updating DMS and reporting regularly to the Finance department Loading Analyse scheme data and build calculation models Load scheme benefits to the administration system and complete test calculations to ensure customers are accurately quoted and paid in line with the benefit specification and agreed SLAs. Support production and issue of member correspondence, liaising with external third parties as appropriate within agreed timescales to notify customers of their policy and benefit entitlement. Customer Service Accurately record workflow onto the appropriate systems as part of the daily post process, maintaining effectiveness, efficiency, and quality checking. Assist with supporting customers both internally and externally to ensure that all enquiries are resolved in accordance with the relevant SLA Ensure all internal customers and any relevant third parties are kept updated in a timely fashion on any key information which impacts their processing to enable them to treat the end customer fairly OST Accurately record workflow onto the appropriate systems as part of the daily post process, maintaining effectiveness, efficiency, and quality checking. Learn how to and support the team with processing manual calculations of buy-in and buy-out schemes. Assist with supporting customers both internally and externally to ensure that all enquiries are resolved in accordance with the relevant SLAs. CRIS Manage a Reinsurance scheme in line with the Benefit Specification, to ensure that we meet our customers’ needs. Support the management Reinsurance payments, including those loaded to appropriate internal system and those calculated on spreadsheets, making sure all payments and external reports are completed accurately and within the agreed timescales to ensure that the needs of our Reinsurers are met. Assist with supporting clients both internally and externally to ensure that all enquiries are resolved in accordance with the relevant SLAs.