Salary: £55,000 - 55,000 per year Requirements: 5 years experience supporting Business Central in a technical or senior support capacity Strong understanding of Business Central architecture, configuration, and extensibility Experience working with AL, extensions, integrations, and APIs in a support or enhancement environment Solid knowledge of data structures, diagnostics, and troubleshooting methodologies Proven ability to analyse complex customer requirements and design effective technical solutions Experience working closely with developers, customers, and third-party vendors Strong communication, stakeholder management, and consultancy skills Ability to remain calm, structured, and effective during major incident scenarios Responsibilities: Act as the highest escalation point for complex and critical Business Central incidents Lead advanced troubleshooting, diagnostics, and root cause analysis to deliver long-term solutions Provide technical leadership during major (P1) incidents, including investigation, resolution, and post-incident review Deliver consultancy-level support for minor enhancements, configuration changes, and small functional developments Work directly with customers to gather, analyse, and document technical and functional requirements Design and validate technical solutions aligned with best practice, internal standards, and security policies Collaborate closely with development teams to clarify requirements, review solutions, and ensure quality delivery Engage with third-party vendors during complex escalations and manage technical communication through to resolution Drive continuous improvement initiatives across systems, processes, and service delivery Produce and maintain high-quality technical documentation and knowledge articles Provide mentoring, technical leadership, and knowledge sharing to 1st and 2nd line teams Ensure compliance with data protection, security, and governance standards Technologies: Support Security Cloud ERP More: We are seeking an experienced 3rd Line Business Central Support Consultant as part of our strategic expansion. This position is hybrid/remote, requiring only 1 to 2 days in the office per month. We offer a modern, progressive working environment that values technical excellence, wellbeing, and professional development. Our benefits include enhanced annual leave, a pension scheme from day one, life assurance and critical illness cover, an electric vehicle salary sacrifice scheme, mental health support, and ongoing training opportunities. last updated 5 week of 2026