Senior Customer Care Manager
đź“Ť North West | Residential Developer | Long-Term Leadership Opportunity
We’re working with a well-established housebuilder that’s looking for a confident and capable leader to take charge of its customer care function.
This is more than a reactive role - it’s about developing and managing a growing team, embedding performance standards, and maintaining a service-first culture across the customer journey. You’ll be working closely with senior leadership to ensure that KPIs are met and the department runs smoothly, with clear succession planning in place for the right person to take on more responsibility in future.
What You’ll Be Doing:
đź“Ś Leading and managing the day-to-day operations of the customer care team
đź“Ś Driving performance against KPIs while ensuring the homeowner experience is prioritised
đź“Ś Developing processes, people, and communication standards across the department
đź“Ś Acting as the operational lead, with strategic support and guidance from senior leadership
đź“Ś Helping shape the future of the department and its long-term direction
Why This Role?
This is a leadership role with teeth - a chance to make your mark, build a team with the right culture, and progress into a broader role over time. You’ll be trusted to get on with it, supported to grow, and valued for the impact you bring.
Who This Suits:
âś… Experienced customer care or operations leads from housebuilding or related sectors
âś… People-focused managers who lead with empathy and hold high standards
âś… Ambitious professionals looking for a clear route into senior strategic leadership
If you’re ready to step into a business where your impact is visible and your voice matters - we’d love to speak with you.