Salary: £10,584 per annum (equivalent to £27,000 FTE)
Contract: Two-year fixed-term contract
Hours: 14.7 hours per week (typically two days or equivalent flexible arrangement)
Location: Home-based with regular attendance at the Royal National College for the Blind, Hereford, and occasional travel to Prospect & Pitch meetings and events.
Employer: Prospect & Pitch Ltd
About the Role
Prospect & Pitch is seeking a highly organised and proactive Fundraising Operations Administrator to join our growing team.
The Fundraising Operations Administrator will work as part of Prospect & Pitch's outsourced fundraising team supporting the Royal National College for the Blind (RNC) and sister-charity Blindcare, helping to ensure accurate records, excellent supporter care and efficient fundraising operations. This is an excellent opportunity for someone who enjoys organisation, attention to detail and building positive relationships, while contributing to causes that make a meaningful difference to people's lives.
Supporter care and fundraising administration
* Act as a first point of contact for routine fundraising enquiries, escalating matters where appropriate.
* Process donations and ensure supporters receive timely acknowledgements.
* Administer Gift Aid claims and maintain associated records.
* Support legacy administration, maintaining accurate records and correspondence with supporters and executors where appropriate.
Database management
* Maintain accurate records within Donorfy.
* Carry out routine database maintenance and data cleansing.
* Generate accurate reports, mailing lists and fundraising information.
* Ensure compliance with GDPR and data management procedures.
Fundraising team support
* Provide administrative support for fundraising campaigns, appeals and donor communications.
* Prepare correspondence, reports and fundraising materials.
* Support fundraising officers with administration associated with funding applications, donor stewardship and reporting.
Person Specification
Essential
* Strong administrative and organisational skills.
* Excellent attention to detail and accuracy.
* Good written and verbal communication skills.
* Ability to manage multiple priorities and meet deadlines.
* Confidence using Microsoft Office, particularly Outlook, Word and Excel.
* Experience of working with databases or CRM systems.
* Ability to work independently and as part of a team.
* Professional, friendly and customer-focused approach.
Desirable
* Experience within fundraising, charity or education sectors.
* Experience using Donorfy or similar CRM systems.
* Understanding of Gift Aid administration.
* Knowledge of GDPR and data management principles.
What we offer
* 25 days annual leave plus bank holidays (pro rata)
* Flexible working arrangements.
* Opportunity to work with a growing fundraising consultancy.
* Supportive and collaborative team environment.
* Training and development opportunities.
* Employer-funded Simplyhealth plan to support your health and wellbeing
Prospect & Pitch is committed to creating an inclusive workplace and welcomes applications from all sections of the community. Successful applicants will be subject to appropriate pre-employment checks, including an enhanced DBS check.